FAQ
Who is
ThePrePaidGuru.com?
ThePrePaidGuru is a
retailer of prepaid calling cards or phone cards. Our mission is to
offer our customers the best value international calling in a
completely predictable way. To do that we source calling cards from
tier 1 providers and we remove 100% of the guesswork
from buying a calling card. We answer the simple question that every
calling card user asks: “how many minutes do I get on this card?”
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How does the
ThePrePaidGuru.com work?
Its simple. You
describe in four or five questions how you typically use your calling
card. Then, using this information, ThePrePaidGuru inserts it
into our proprietary calculator to estimate how many minutes you will
receive from each card that we carry. And then we show you all the
cards, arranged from most minutes to least minutes, for you to make
your choice.
The
calculator takes into account all the fees that providers
typically charge. However, as these inputs can change, and how you
actually use your card can change, and some fees are not clearly stated
by the provider, please remember that our results are an estimate, not
a guarantee.
You will notice that we
do not carry a bafflingly large number of cards. That is because we
only carry cards that will provide good value and quality. And we show
you the exact card that will be best for you. We are not like other
sites that may try and confuse you.
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How do I
know which card is best for me?
ThePrepaidGuru.com has
taken out all the guesswork for you! Answer the questions on the home
page, telling us how you use your card. Now we are able
to estimate how many minutes each card will provide. You
should pick the first one – this is the one that offers the most
minutes.
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Who provides the calling cards and
minutes that ThePrePaidGuru.com sells?
We supply cards only
from the industry leading calling card companies. We will only carry a
company’s product after we are satisfied that their networks are
reliable and of high quality. We currently stock cards from
IDT and STi.
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Who do I contact for assistance?
For any technical
issues (connection quality, unable to connect, or lost minutes) please
contact the card provider’s customer support. The number to call is
provided with your PIN or can be retrieved through the website on the
card details pages or the "my account" page. The customers service
numbers for our providers are:
STI: 1 888-784-8750 (24/7)
UTA/IDT: 1-800-410-3280 (9.00am - 1.00am est)
For questions about PIN
delivery or billing contact us. You may also contact us if a technical
matter has not been resolved by the carrier's customer support
department. Although we are unable to directly resolve card performance
issues, we will try to assist in resolving them whenever possible.
ThePrePaidGuru: 1-877-559-GURU
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How do I place an order?
Purchase your prepaid
phone card as follows:
Set up an account, by clicking
on the register button (this can be done at any time, including during
checkout).
Use the calculator on
the home page to describe your calling needs. Or, use the calculator
page to calculate how many minutes you get with your current
card, and compare it with ThePrePaidGuru's cards.
The first card that
appears on the results page - the one with the "Guru Recommends" stamp
- is the card that will give you teh most minutes. Click buy
and select your denomination to place the phone card in the shopping
cart.
Or, click on the cards
logo, and select your favorite card.
Pay using a major
credit card.
Receive your PINs
instantly and via email.
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Is
my online order secure?
Yes! ThePrepaidGuru.com
encrypts all personal information using SSL 128 bit Secure Socket Layer
technology. SSL is the industry standard for secure e-commerce
transactions.
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What is your return policy?
All sales are final, if there are any issues with the card, you should
contact the card provider.
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How
do I contact customer service?
You can contact us via email or telephone at the following
number:
1-877 559 GURU
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Is a prepaid phone card for me?
Pre Paid phone cards
remain the best value for international calling. They are almost always
significantly cheaper than your local carrier. Additionally, calling
cards are a good budgeting tool.
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How do I use my phone card?
Instructions for your
card are included with your order on the web and via email. They are
also available from the “my account” section, and on the “cards’ page.
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Can
I use my phone card anywhere?
Our cards allow you to
call to virtually any country worldwide from the continental USA. Most
cards charge an additional fee if you call from Hawaii or
Alaska. Please check with the provider. Our cards cannot be used
abroad. You can also use phone cards with all cellular networks and
payphones.
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PrePaid
Phone Card Terms
Below are definitions
of some of the common terms you will see on our site
Connect and
Disconnect Fee
A fee that is charged
when a telephone call starts or ends. The fee is charged whether the
call is short or long. ThePrepaidGuru calculator takes these fees into
account in determining the best card for you.
Payphone
Surcharge
An additional fee
imposed for handling a phone call made from a payphone.
Minute
Rounding
Providers round up your
minutes, making your calls more expensive than you would expect. This
is shown in the following examples:
3-Minute Rounding: A
phone call lasting 10 minutes will be billed for 12 minutes.
3-Minute Rounding: A
phone call lasting 11 minutes will be billed for 12 minutes.
3-Minute Rounding: A
phone call lasting 12 minutes will be billed for 12 minutes.
ThePrepaidGuru calculator takes
rounding into account in determining the best card for you.
Card
Expiration
All cards have an
expiration date. Any unused minutes on a phone card will be forfeited
at the point of expiration. The expiration date is included in the card
details. They vary from 90 days to 365 from first use, typically.
Maintenance
Fee
Many providers now
charge a maintenance fee at set intervals. As long as there is a
balance on the card, it is susceptible to these fees. The fee is
typically deducted immediately after your first phone call (if a
balance remains) or within 24hours of the first call, and again at the
advertised schedule for as long as a balance exists. ThePrepaidGuru
calculator takes these fees into account in determining the best card
for you.
PIN
A Personal
Identification Number (PIN) is the unique code associated with an
individual prepaid phone card. This is the number you will have to key
in to access your minutes.
Access
Number
The phone number you
dial to access the providers platform. After dialing the access number
you will be prompted for your PIN and then you will be able to dial
your call. Access numbers can be local or 1-800. If both kinds of
access are offered, the 1-800 access will carry additional fees.
Provider
The company that
creates the prepaid phone cards and provides the network that your
calls go through.
Service
fee/ Surcharge
An additional fee for
providing service. Many providers quote a minute rate, as well as a
percentage fee that you have to add to that. ThePrepaidGuru calculator
takes these fees into account in determining the best card for
you.
Clean
The industry term for a
phone card having no additional carrier fees beyond the advertised rate
per minute. ThePrepaidGuru calculator allows you to compare
clean cards with other cards.
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